customer service

A shockingly happy and satisfactory tale of consumer satisfaction, for a change...

Ages ago, around 1988, I bought myself a table in a bag from Crate and Barrel to use during my Tanglewood picnic evenings. Best invention ever. Makes picnics entirely civilized. I even have a little tablecloth for it, with musical notes on it, courtesy of Mary and her sewing machine! But it never did work 100% right. One leg was always kind of hinky and hard to get into place properly.

In preparation for a couple of upcoming evenings at the Talcott Mountain Music Festival (think Tanglewood, but not), I went online today, ready to buy a new one. But, as I was checking out, I thought to myself Wait a minute! This is a large multi-national corporation that prides itself on customer service!

Fifteen minutes and one nice phone call later, a free new one was on its way. I was so pleased that I even asked to talk to a supervisor to put in a good word for my nice phone lady. If you ever need help from Crate and Barrel, ask for Nancy.

I'm taking the old table in a bag over to Karen and Bob; he can probably figure out some way to jigger it and make it work.

Posted by volfie at June 19, 2004 02:47 PM